Our Frequent Asked Questions
1. How do I set up Kisomo Account?
Answer: Open Kisomo App, go to the “Profile” page and click on “SIGN UP”. Provide the necessary information including an email address and phone number.
2. How do I buy Membership?
Answer: Go to the membership page, choose the membership package you want to purchase. You need to be logged in to proceed with payment.
Read the instructions on how to pay, follow them and you are done.
3. How to Pay for Membership?
Answer: Once you select a membership package, you can pay via Vodacom Mpesa, Tigo Pesa, Airtel Money or Halo Pesa. Enter the payment number of your choice (Tigo Pesa, Airtel Money, Halo Pesa or M-Pesa) press pay and wait for a pop-up asking for a PIN. Enter your PIN and Confirm the Payment.
4. How to apply a Free Membership Coupon?
Answer: Go to the membership page, scroll down to “APPLY COUPON” enter your coupon code and then “APPLY”. You will get a message of “Coupon applied successfully”
5. How to know if my Membership Purchase is Successful?
Answer: After you purchase membership or apply a coupon, go to the profile page, scroll down “LEARNING DETAILS” and check for “validity”. If your membership was applied successfully, membership validity will be “valid”.
If your membership was applied successfully but still see membership validity as “invalid”, please exit the app and reopen to and your changes will be applied.
6. How many Kisomo Accounts can I open with a single email address?
Answer: One. Kisomo App accounts are identified uniquely by user email addresses hence one email can be associated with only one Kisomo Account. If for some reason you need to have more than one
Kisomo App account, you can register other accounts with separate email addresses.
Still needing more support?
Worry not! Look on below right corner of our website and click a Chat Button to start chatting with our live amazing support team. If no one is online just email us your query at hello@kisomo.co.tz and we will get back to you as soon as possible.